Frequently asked questions See all >

• Has Chamex changed?

  Yes, it has! Chamex has been through a transformation, but it continues being ideal for those who love writing, drawing, printing or letting creativity flow.

  That process implies in the launch of a new visual identity, new packaging and changes in the portfolio as well.

• What is the new purpose of Chamex?

  The new purpose is in triggering the creativity in each one and that can be put into practice in schools, at work or anywhere!

  Chamex has reflected upon what its own role in the world is and found out that: Chamex wants to trigger everyone’s creativity; it wants to invite you to be creative and to find your role in the world. All that under a new slogan: Chamex. Create your role in the world.

• What were the changes in the product portfolio?

  Chamex is now with a new purpose and a new portfolio as well. Our changes include:

  – The key change is in the name of Chamex lines, which start having highlight towards information of paper size and grammage, improving the consumers’ purchase experience;

  – The Chamex Multi and Office A4 and Letter lines are merged as A4 75g/m² and Letter 75g/m²;

  – Chamex Legal 9 has been discontinued and the supply starts being Legal 2 75g/m², once Legal 2 format meets the needs of the audience who uses the Legal category;

  – The Chamex Super line starts being identified as 90g/m² in the A4 and A3 formats.

• How to get a price quotation/ purchase directly?

  Sylvamo has a sales model that counts on a product distribution network all over Brazil in order to meet the needs of all its customers, companies, stationery stores and shops. To get more information, you can directly contact our authorized distributors searching by region.

  For better understanding, answer the questions below:

  Who am I?

  End ConsumerStationery storeDistributor

  How much do you want to buy?

  Up to 2000 boxes a monthMore than 2000 boxes a month

  Check out our full list of stores and distributors

  Stationery storeDistributor

  Contact us for better assistance

  Click here

• What has changed in the visual identity?

  The new logo has been through an adaptation process, becoming a friendly brand that is closer to consumers.
  The visuals have also changed. Now the packaging is more modern and vibrant in order to trigger creativity. With more cheerful and strong colors that help inspire, Chamex invites consumers to connect the dots on a blank sheet of paper with their ideas. After all, the dotted mesh is like a sheet of paper: an open platform to trigger creativity.

• What has changed in the packaging?

  The new packaging starts having a visual identity that is easier to find in the POS. The information regarding paper size and grammage is more highlighted now to improve customers’ purchase experience.

• Have Chamex Multi and Chamex Super been merged as Chamex A4 75?

  The Chamex Multi and Office A4 and Letter lines are merged as Chamex A4 75g/m² and Letter 75g/m². That change took place because we had the A4 and Letter formats either in the Chamex Office line, aimed at office printers, or in the Chamex Multi line, responsible for a broader range of paper formats.

  Thus, both lines have been merged as Chamex 75g/m², offering the A3 and Legal 2 formats as well.

• Has Chamex Legal 9 been discontinued?

  Yes, the Legal 9 format product was discontinued from the Chamex line. That decision was made because Chamex Legal 2 meets the users’ needs of Legal 9, once it has the following measurements: 216 x 330mm.

• Are all products certified?

  Chamex and Chamequinho uncoated free sheet paper lines are 100% manufactured from certified Eucalyptus forests. The papers produced at Sylvamo are certified by Cerflor — Brazilian System of Forest Certification — and managed by Inmetro. Additionally, they are also internationally recognized by PEFC (Programme for the Endorsement of Forest Certification), FSC® (Forest Stewardship Council) and Ecolabel Flower, recognized all over the European Union, accrediting the good environmental performance of industrialized products and services.

• What are the guarantees of a certified product?

  A certified product is a way to guarantee the quality and origin of the purchased product to consumers. Sylvamo products have an environmental management control process (ISO 14001), product quality management (ISO 9001) and Health and Safety Management System of the company (OHSAS 18001).

• Is Sylvamo packaging recyclable?

  Yes, our packaging is 100% recyclable, made of plastic, with no paper, and should be disposed of in recycling containers for plastics. Sylvamo is committed to the sustainability of our planet, manufacturing recyclable and biodegradable products with renewable raw materials. We make sure each phase of our supply chain — from sourcing to manufacturing, distribution, sales and recycling — is carried out safely and responsibly.

• I had a problem with a product. How can I complain about it?

  If you had any problems with our products or if you have any other complaints to make, we apologize and thank you for your interest in informing us about that. In order to better meet your request, we ask you to directly call 0800 70 300 70, so that the assistance to your complaint is faster. You can also send us an email explaining the event, which will also be promptly answered to solve the problem.

• What is the difference between White Paper and Recycled Paper?

  The main difference between white paper and recycled paper is in their raw material. White paper is manufactured from virgin fiber that comes from Eucalyptus planted forests. Those planted forests are sustainably managed so they can always provide Chamex papers with quality fiber. Recycled paper, for its turn, is manufactured with 50% of virgin fiber and 50% of recycled fiber. Recycled fiber is manufactured from a mix of OCCs, and part of those OCCs is collected in other paper machines as waste — the so-called pre-consumption OCCs — and the other part comes from used paper disposal — the post-consumption OCCs. Only 25 to 35% of used OCCs are post-consumption.

  All the papers from Chamex line are certified, ensuring their origin and commitment to the environment and communities around the company.

• How to get more information about the internship/trainee program?

  Our internship/trainee program is open and you can enroll and get more information on our website: www.ipnextgeneration.com.br/.

• How can I send my résumé?

  To send your résumé, you can go on the website: www.internationalpaper.com/pt/carreiras, log in and register your résumé on a specific position in which you are interested.